I Will Never Buy Another TaylorMade Product

Today, 13 days after sending my message, I finally got a reply from TaylorMade. If you haven’t seen it, go back and read A Message to TaylorMade. After waiting nearly two weeks, I get the canned response you can read below. The last line way at the bottom is priceless. It’s pretty clear they didn’t take the time to read my message. I’ve spent well over $1,000 on TaylorMade products in the last few years. I expect better customer service. I’ve been a fan of their products for a long time, but I will never spend a dime on something with the word TaylorMade on it again.

Hello,

Thanks for the email.

We would like to opportunity to assist you in the repair or replacement
of your TaylorMade golf club. We offer a two year warranty from purchase
date on all of our clubs with proof of purchase. If your club qualifies
for a warranty, the first step in this process is to take your club to
your nearest authorized golf retailer that carries our product. They
will inspect the club and possibly contact us to begin the warranty
process using their account. To find your nearest authorized retailer,
please visit www.taylormadegolf.com and click  Find a Retailer.

If you are unable to reach a retailer, please call us at 800-888-2582 so
one of our Customer Service Representatives can assist you with an
alternative solution.

Thank you again and we wish you continued success with your golf game!

Best regards,

Andy
TaylorMade – adidas Golf

http://taylormadegolf.com  | http://adidasgolf.com |
http://ashworthgolf.com
We sincerely hope that the quality and speed of our email response
satisfied your expectations.

Charter on Twitter

Last night I walked into the living room and immediately noticed the clock was out on my MOXI (DVR). The device wasn’t getting any power, so I’m guessing the power supply finally died. That’s not all that surprising considering I’ve had it more than 5 years and it is never turned off.

I posted a tweet soon after: “Shit, my MOXI died. I guess I’ll be making a trip to Charter tomorrow for a new DVR. Glad there is nothing good on TV tonight.”

A few minutes later I received a reply from @Umatter2ChtrG. At first I wasn’t sure if it was real or a spammer. Turns out it was real. George informed me that they still have the MOXI DVR, but they don’t carry them in the local offices. I would need a technician to come out and replace the device. This morning we scheduled a tech to stop by on Wednesday morning. Not 30 minutes later I received a call from the local office asking if a tech could stop by tonight instead. Hell yeah!

Now I have another MOXI and I don’t have to deal with the crappy Operating System of their newer DVRs. Chalk me up as a happy customer. If I hadn’t tweeted and Charter hadn’t been listening I’d just be another customer. Thanks Charter!

H&R Block Knows the Value of a Customer

I usually do my own taxes, but with the sale of pokerchiptricks.com and all of the other miscellaneous income from web sites this year, I was more than a little confused. I started with the free TaxCut federal version from H&R Block. Once I got to the part for State taxes, I went ahead and purchased the Michigan version for $24.95. My credit card ended up being charged twice for some reason.

After completing my taxes to the best of my ability I figured it was probably a smart idea to have a tax professional do them. I called H&R Block on Wednesday of last week and made an appointment for Thursday after work. I stopped in with my stack of receipts and records. An hour and a half later I was walking out the door with some homework. I forgot about some of the home business use deductions/expenses I could take. I called back the next day, giving the amounts I came up with. She said everything would be done and I could stop in after work.

So I stopped back in and spent nearly another hour having her explain everything to me. She said it was one of the larger piles of paper she had seen for a tax return. If I had gone with my TaxCut run through I would have had quite a few mistakes, so I’m glad I had a pro take care of it. After a $40 coupon, it cost me $625 which I think is a bit high, but H&R Block has their Guarantee thing which is part of that total price, so if they made a mistake, they pay for it, not me. They charge according to the number of forms and everything too, so with a complicated return, the cost goes way up.

The tax professional I worked with and the woman working the front desk were both very courteous to me each time I came in or talked to them on the phone. Overall I had a very good experience at their office and was surprised how friendly they were considering it was the last couple of days of tax season.

This weekend I jumped online and sent an email to customer support explaining my position with the double charge for the state version of their software and also asking if I could get refunded for both charges since I went in to one of their offices and paid a pretty penny to get my taxes prepared. A day later I received a message explaining I would be refunded for both charges and they didn’t ask me anything. Not a single question about what office I visited (they may have looked it up on their own) or anything. I don’t know how many other times I’ve had bad customer service experiences where the company didn’t realize the value of a customer and word of mouth. I’ll highly recommend using H&R Block to anyone in the future.